Terms of Service

Last updated: June 30, 2025

1. Acceptance of Terms

By accessing or using DecentHash's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

2. Description of Services

DecentHash provides virtual banking services, including but not limited to:

  • Virtual account creation and management

  • Fiat to cryptocurrency conversion services

  • International money transfers

  • Payment processing and settlement

  • KYC (Know Your Customer) verification services

3. Eligibility

To use our services, you must:

  • Be at least 18 years of age

  • Have the legal capacity to enter into binding agreements

  • Provide accurate and complete information during registration

  • Successfully complete our KYC verification process

  • Not be located in a restricted jurisdiction

4. Account Registration and Security

4.1 Account Creation

You must create an account to use our services. You agree to provide accurate, current, and complete information and to update this information as necessary.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

5. KYC and Compliance

As a regulated financial service provider, we are required to verify your identity and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. You agree to:

  • Provide accurate identification documents

  • Submit to identity verification procedures

  • Provide additional information as requested

  • Allow us to conduct ongoing monitoring of your account

6. Fees and Charges

Our services may be subject to fees, which will be clearly disclosed before you complete any transaction. Fees may include:

  • Transaction processing fees

  • Currency conversion fees

  • Account maintenance fees

  • Third-party network fees (e.g., blockchain gas fees)

7. Prohibited Activities

You agree not to use our services for any illegal or prohibited activities, including:

  • Money laundering or terrorist financing

  • Fraud, theft, or other criminal activities

  • Violation of sanctions or export control laws

  • Gambling or other restricted activities

  • Circumventing our security measures

  • Providing false or misleading information

8. Transaction Limits and Restrictions

We may impose limits on the amount, frequency, or type of transactions you can conduct. These limits may be based on:

  • Your verification level

  • Regulatory requirements

  • Risk management considerations

  • Suspicious activity detection

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account at any time for:

  • Violation of these Terms

  • Suspicious or fraudulent activity

  • Failure to complete KYC verification

  • Legal or regulatory requirements

  • Risk management purposes

10. Disclaimers and Limitations

10.1 Service Availability

While we strive to provide continuous service, we do not guarantee that our services will be available at all times. Services may be interrupted for maintenance, updates, or due to circumstances beyond our control.

10.2 Market Risks

Cryptocurrency and foreign exchange markets are volatile. You acknowledge that you understand the risks associated with digital assets and currency conversion.

11. Limitation of Liability

To the maximum extent permitted by law, DecentHash shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

12. Indemnification

You agree to indemnify and hold harmless DecentHash from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of New York, United States. Any disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through our platform. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

Simplifying global money movement with innovative virtual account solutions.

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